Melanie Evans has been appointed chief executive of ING Bank Australia, due to start in the role on November 16.
Evans has been a solid presence at ING since 2017, when she became the head of Retail Banking in Australia. The bank has already grown substantially under her leadership, particularly in the areas of retail customers, balances, revenues and profits.
It has also launched a number of new products and services, including personal lending, credit cards and insurance, during Evans’ tenure.
Evans has worked in the financial services sector for her entire career, having started a cadetship with St George Bank in 1995, and joining Westpac’s equities business in 2000. She moved to BT Financial Group in 2003, where she spent 10 years in product, brand, marketing, superannuation, platforms and investments leadership roles. She has also been Chief of Staff at the Westpac Group.
ING Chair Dr John Laker said under her leadership as head of retail, ING had grown to be Australia’s fifth largest main financial institution, with a 6 per cent customer market share.
“Melanie is a very experienced banker with a proven track record who will continue to drive ING’s growth and diversification agenda,” Laker said.
“Her appointment is testament to all that Melanie has achieved for the retail bank and its customers.”
Evans said her focus would be to drive the bank’s growth and diversification agenda, while continuing to prioritise customers and team members.
“Our history as Australia’s first fintech, most recommended bank, a trusted brand and for doing things differently will remain front and centre,” Evans said.
“We’re proud of what makes us a modern bank. We exist for our customers – so they can focus on the things that matter to them.”
Evans will replace outgoing CEO Uday Sareen who headed up the bank for four years.