Since joining ANZ in July 2016, Maile Carnegie has moved through various roles within the bank. She started off as the Group Executive of Digital Banking before going on to manage the Digital & Australia Transformation team in May 2019.
This month, she has been appointed the Group Executive of Australian Retail, where she hopes to re-combine the company’s retail and digital banking portfolios.
“The engine we are building in ANZx means you’re going to see a lot of functionality continue to drop to get it from minimum-viable to best in class,” Carnegie said in a video interview she conducted with bluenotes, the bank’s newsletter publication.
“[We] were more focused on the milestones or the conditions we felt had to be met in order to have confidence that when we did bring it back together again it was going to be successful.”
Carnegie explained the importance of getting the remediation and the regulatory agenda to a point where it remains relevant, as well as ensuring the transformation team had the capacity to deliver a high quality of work.
“The roadmap and delivery of work is sufficient for us to have confidence it was going to genuinely transform the underpinning of the bank,” she said.
“The business priorities… are going to be very consistent with the priorities the team already have.”
“To increase our competitiveness in home loans and get our revenue momentum going, to get the first ANZ Plus proposition out, to accelerate the ANZ Plus home loan position and to make sure our resources are properly allocated across the teams.”
ANZ Plus is the bank’s new app and digital platform.
Carnegie added that she would be focusing on ensuring the team remained high performing throughout the transition.
“When bringing the teams together, how can we make sure things like our decision making is sped up?” she said.
“That we’ve got really great communication and relationships across the newly formed team… that [the transition] brings more energy and even more motivation into the teams themselves.”
Carnegie also announced a new home loans proposition, which will be launched in the next few months.
“There’s a lot to go but it’s never going to end,” she said. “Our customers continue to increase their expectations and we’ve got to keep pace with them.”
CEO Shayne Elliot told the Herald that Carnegie is “…the right leader to take this business forward.”
“She has brought a different perspective since joining our executive committee in 2016 and made a significant contribution in reshaping our digital offerings,” he said.
In her new role, Carnegie will be reporting to Elliot, who poached the Sydney-born businesswoman in 2016 when she was Managing Director at Google, Australia & NZ.