YMCA NSW has appointed Susannah Le Bron as its next CEO, replacing Leisa Hart who resigned in June for family reasons, after three years in the role.
Le Bron has 18 years of senior leadership experience including strategy development, operations and customer service delivery and innovation, most recently as the Executive Director Customer Service with Sydney Trains.
In that role she was responsible for delivering a customer experience model that increased customer satisfaction of trains from 78 per cent to 90 per cent, seeing her recently named one of the 50 most influential women in the Public Sector.
Prior to that she led large teams at Etihad Airways, based in Abu Dhabi in the United Arab Emirates, and also has 15 years working with QANTAS.
“We will benefit not only from her extensive leadership experience but also from her strong desire to improve the physical and mental wellbeing of communities, including its most vulnerable members,” said YMCA NSW Chair Richard Hughes in a statement on Le Bron’s appointment.
“Ms Le Bron has a passion for supporting young people from falling through the gaps. She recently developed a business model she is trialling with educational specialists to help prepare students for post-school life.”
Le Bron said she’s excited to be joining a global brand. “I want to ensure that Y NSW is a continued provider of outstanding service to the communities it currently serves and to those it will support in the future.
“I am motivated by helping to open up opportunities for others and always adding value in what I do,” she said.
“I’m looking forward to building on the great three years’ work of former YMCA NSW CEO Leisa Hart who resigned in June to focus on the needs of her family and ageing parents.”